Rosella Lane respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website or place an order with us.

1. Who we are

Rosella Lane is a business based in the Netherlands and sells to customers in Australia.

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Email: info@rosellalane.com
Business address: [insert Netherlands business address]
Legal business name: [insert legal business name]

2. Information we collect

When you visit our website or place an order, we may collect:

• Your name, email address, phone number and delivery address;

• Your order details, including the products you purchase;

• Payment status and transaction information. We do not store your full payment-card details;

• Messages you send to us through email, our contact form or customer support;

• Basic technical information needed for the website to function, such as your IP address, browser type and device information.

3. How we use your information

We use your personal information only where necessary to:

• process and deliver your order;

• communicate with you about your order or provide customer support;

• manage returns, refunds or exchanges;

• operate, secure and improve the basic functionality of our website;

• send newsletters or promotional emails only when you have chosen to receive them.

4. Sharing your information

We do not sell or trade your personal information.

We may share information only with trusted service providers where necessary to operate our store and fulfil your order, including:

• payment providers, to process payments;

• shipping or fulfilment partners, to deliver your order;

• website and e-commerce service providers that help us operate our store.

These providers may only use your information to provide services to us or to fulfil your order.

5. International transfers

Rosella Lane is based in the Netherlands and sells to customers in Australia. Some of the service providers involved in processing or delivering orders may operate in other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

6. Marketing emails

We only send promotional emails or newsletters when you have signed up to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in an email or by contacting us at info@rosellalane.com.

7. Cookies

Our website uses essential cookies that are needed for functions such as keeping items in your shopping cart, processing checkout and keeping the website secure.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect how the website works.

8. How long we keep your information

We keep personal information only for as long as necessary to process orders, provide customer support and meet legal, tax or accounting obligations.

9. Your privacy rights

Depending on applicable law,