Overview

This website is operated by Rosella Lane. Throughout the site, the terms “we”, “us” and “our” refer to Rosella Lane.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service, together with any policies linked on our website, including our Privacy Policy, Shipping Policy and Return Policy.

Please read these Terms of Service carefully before using our website. If you do not agree with them, please do not use the website or place an order.

1. Eligibility and use of the website

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or guardian to use this website.

You must not use our products or website for any unlawful or unauthorised purpose. You must not interfere with the security or operation of the website, introduce viruses or malicious code, or violate any applicable law or the rights of others.

We may suspend or restrict access to the website where reasonably necessary, including where we believe these Terms have been breached.

2. Products and product information

We make reasonable efforts to display product descriptions, colours, images, sizes and pricing as accurately as possible. However, colours may appear differently depending on your device or screen settings.

Product availability may change without notice. We may limit quantities, refuse or cancel orders where reasonably necessary, including where there has been an error in pricing, availability or product information.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

3. Prices and payment

Prices are displayed in [AUD / insert currency] and include GST where applicable, unless stated otherwise.

We may update prices, promotions and product information from time to time. If there is an obvious pricing or listing error, we may cancel the affected order and provide a full refund for any payment already made.

Payment must be received and authorised before an order is processed. You agree to provide current, complete and accurate billing and contact details.

4. Orders and acceptance

Placing an order is an offer to purchase the selected products. An automated order confirmation acknowledges that we have received your order; it does not necessarily mean that we have accepted it.

We accept your order when we dispatch the products or otherwise confirm acceptance by email. If we cannot accept or fulfil an order, we will contact you using the details provided and refund any payment received for unavailable items.

5. Shipping and delivery

Shipping times, delivery estimates and shipping costs are set out in our Shipping Policy. Delivery estimates are provided in good faith but are not guaranteed, as delays can occur outside our reasonable control.

Please ensure your delivery details are complete and correct. If you believe an order has been lost, damaged in transit or delivered incorrectly, contact us promptly at info@rosellalane.com so we can assist.

6. Returns, refunds and consumer guarantees

Our Return Policy explains our 30-day return process and any conditions that apply to change-of-mind returns.

However, our Return Policy does not limit your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product does not comply with a consumer guarantee, please contact us at info@rosellalane.com with your order number, a description of the issue and, where possible, photographs. We will assess the matter and provide an appropriate remedy in accordance with Australian Consumer Law.

7. Intellectual property

All content on this website, including text, images, graphics, logos, designs and branding, is owned by or licensed to Rosella Lane and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify or use any content from our website for commercial purposes without our prior written permission.

8. Third-party services and links

Our website may include links to third-party websites, services or tools. These are provided for convenience only. We do not control and are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

9. Reviews, feedback and submissions

If you submit reviews, comments, feedback, images or other content to us, you confirm that you have the right to do so and that the content is accurate, lawful and does not infringe another person’s rights.

You grant Rosella Lane a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish and display that content for customer service, marketing and business purposes. We may remove content that is unlawful, misleading, offensive or inappropriate.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors and inaccuracies

Occasionally, the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping information or availability.

We reserve the right to correct these errors and to cancel affected orders where reasonably necessary. If an order is cancelled after payment has been made, we will issue an appropriate refund.

12. Limitation of liability

To the maximum extent permitted by law, Rosella Lane is not liable for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

13. Changes to these Terms

We may update these Terms from time to time by posting the revised version on this page. The updated Terms will apply from the date they are published.

14. Contact and business details

For questions about these Terms or an order, please contact:

Rosella Lane
Email: info@rosellalane.com

15. Applicable law

These Terms are governed by and construed in accordance with the laws of the Netherlands.

Nothing in these Terms limits any rights available to customers under the Australian Consumer Law or other applicable consumer-protection laws.