Return Policy

Please note

Rosella Lane does not offer free returns. Customers are responsible for return shipping costs.

Returns

Is it possible to return my order?

Yes. You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • be unworn, unused and unwashed;

  • be returned in their original condition;

  • include all original parts, tags and packaging;

  • not be damaged through careless or improper handling.

We reserve the right to refuse a return if we believe an item has been used, worn, washed or damaged after delivery.

Sale items are final sale and are not eligible for return unless there is an issue with the item.

Damaged, faulty or incorrect items

Please inspect your order upon delivery.

If your item is damaged, faulty or incorrect, please contact us within 48 hours of delivery so we can assist you as quickly as possible. Include your order number and clear photos of the issue.

Once we have reviewed the issue, we will provide an appropriate solution. Where required, reasonable return costs may be reimbursed after review.

How can I return my order?

To start a return request, email us at info@rosellalane.com with:

  • your order number;

  • the reason for your return request;

  • clear photos of the product if it is damaged, faulty or incorrect;

  • your first and last name;

  • your return address.

Please do not send any item back before receiving our return instructions.

After we receive your request, we will provide the correct return address. Returns are sent to our central international warehouse. Do not return an item to the original sender address, as we may be unable to process it.

Customers are responsible for return shipping costs.

Processing time

Once we receive your returned item, we will inspect and process it within 7 business days.

If the return meets the conditions in this policy, the return will be approved and the refund will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Cancellations

Customers may contact us within 2 hours of placing an order to request a cancellation.

Cancellation requests are not guaranteed, as orders are processed immediately after they are placed. Once an order has been processed or shipped, it cannot be cancelled, changed or reversed.

If your order has already been delivered, you may request a return within 30 days of receipt in accordance with this Return Policy. Customers are responsible for return shipping costs.

Shipments in transit

If your order is already in transit, please wait until it has been delivered. You may then request a return by following the instructions in this policy.

Contact us

For return questions or assistance, please contact:

Rosella Lane
info@rosellalane.com