Shipping Policy

Delivery information

We cannot wait for you to receive your new pieces. Here is everything you need to know about how we process, prepare and deliver your order.

Processing and delivery times

Order processing

Once your order has been placed, we aim to process it within 1–3 business days.

Orders placed from Monday to Thursday are often processed the next business day. Orders placed on Friday evenings or over the weekend will usually be handled the following Monday.

Delivery time

After your order has been processed, delivery usually takes between 8–12 business days, depending on your location.

We always do our best to get your order to you as quickly and smoothly as possible. If you have a question or need help, our customer care team is here for you.

How to order

Shopping with Rosella Lane is simple and easy.

Browse and choose

Explore our collections and add your favourite pieces to your shopping bag.

Checkout

When you are ready, proceed to checkout and enter your delivery details. Please make sure your address is correct so your parcel can reach you without delays.

Review and confirm

Take a moment to review your order, delivery address and contact details before completing payment.

Payment

We accept secure payments by Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay.

Once you click “Complete Order” and follow the payment steps, your order will be confirmed. If you experience any issues during checkout, please contact us and we will be happy to help.

Shipping costs

Shipping is always free. There is no minimum spend and no hidden charges.

Track your order

Once your order has been processed, tracking details will become available online.

You can follow your parcel at any time through our Track Your Order page. Tracking information is usually available within 2–3 days after your order has been placed.

A note on delays

While we always do our best to deliver orders on time, occasional delays can happen due to courier delays, busy periods, weather conditions, customs processing or other factors outside our control.

If your parcel is taking longer than expected, please contact us and we will gladly look into it for you.

Need help?

Our customer care team is always happy to help.

Rosella Lane
info@rosellalane.com